General Terms and Conditions and Refund and Returns Policy

§ 1 Area of Validity

(1) The following terms of business form part of each contract between KPDM GmbH, Willy-Brandt-Str. 57, 20457 Hamburg, Germany, represented by its managing director Mr. Achim Pfüller, located at the aforementioned address, and the customer.
(2) KPDM GmbH carries out its services exclusively on the basis of these terms and conditions.

§ 2 Conclusion of a Contract

(1) The point of presentation of the goods, in particular on the internet, does not yet represent a binding contractual agreement from KPDM GmbH.
(2) A contract is concluded as soon as written order confirmation has been sent from KPDM GmbH.

§ 3 Data Protection

With regards to data protection, the following Privacy Policy is used by KPDM GmbH: Privacy Policy

§ 4 Terms of Delivery

(1) Unless otherwise agreed, delivery takes place from stock.
(2) If KPDM GmbH is forced to incur additional delivery costs relating to receiving a false delivery address or a false addressee/recipient, these costs must be reimbursed by the customer, unless he is not responsible for the incorrect information being transmitted.

§ 5 Payment Conditions

(1) The purchase price is due as soon as the contract has been concluded. You can pay easily and conveniently by credit card (VISA, Mastercard and VISA Electron), debit card (VISA Debit) or PayPal.

(a) Payment by credit or debit card

To process your credit card-payment you will be forwarded to a page from our payment provider Computop GmbH. Your card information is encrypted in our system using 128-bit SSL technology. To verify your payment, you will be redirected to the bank that issued your card.

(b) Payment by PayPal

If you would like to pay by PayPal, you will be transferred directly to PayPal in the payment process. If you already have a PayPal account, you can log in with your user details and confirm the payment. If you are new to PayPal, you can set up an account and then proceed with the payment. Your order will be processed as soon as we have received confirmation of the payment from PayPal. Should you later wish to use your right to a refund, funds owed will also be credited to your PayPal account.

(2) All prices should be understood as end customer (retail) prices, which include the statutory VAT amount and exclude shipping costs.

(3) Providing no other agreement has been made, all shipping costs, especially postage and packaging, transport costs and deliveries carried out are to be met by the customer. All prices and additional costs will be calculated according to the presented price lists.

(4) The customer is only entitled to off-set charges if the counter-claim is undisputed or are established by force of law.

§ 6 Transfer of Ownership

The goods remain the property of KPDM GmbH until payment has been received in full.

§ 7 Guarantee

Guarantees are regulated within the framework of the applicable legal provisions.

§ 8 Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (KPDM GmbH, Sintrex c/o Cubuso BV, Wiener Str. 10, D-48455 Bad Bentheim-Gildehaus, via e-mail: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to

Sintrex c/o Cubuso BV
Wiener Str. 10
48455 Bad Bentheim-Gildehaus

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Any costs incurred for the return of goods shall be borne by the customer. We do not assume any costs for the return shipment within the scope of the right of withdrawal.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Premature expiration of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

End of the cancellation policy information

Model withdrawal form

You can download a PDF model withdrawal form here.

The following statements shall not affect the legal regulations:

When returning parcels, please include a copy of your delivery note so that your refund can be processed quickly and efficiently. Please be aware that if you wish to return only a part of the order delivered, any volume discounts initially awarded will no longer be valid and these shall therefore be deducted from the amount refunded.

Please be aware that if you wish to return only a part of the order delivered, any volume discounts initially awarded will no longer be valid and these shall therefore be deducted from the amount refunded.

To illustrate more clearly, here are two examples:

  • If you ordered three containers with a total price of €125.70 and send two of these products back, the retained product will be assumed to have a single container price of €49.90. This would correspond to a refund of €75.80.
  • If you ordered three products with a total price of €125.70 and send one of these products back, the two containers being kept will be valued at a price of €83.80 (€41.90 per container). This would correspond to a refund of €41.90 being granted.

§ 9 Liability Limitations

(1) With the exception of injuries to life, body and health and the violation of significant contractual duties (the delivery and bill of sale), KPDM GmbH is only liable for damages which were caused by deliberate or grossly negligent content. This also applies to indirect consequential damages, in particular loss of profit.

(2) The liability is limited to typically foreseeable damages at the time of the conclusion of the contract, but only up to the amount of average damages which are typical to a contract, with the exception of intention or gross negligence or damages due to the injury of life, body and health and the violation of essential contractual obligations (cardinal obligations). This also applies to indirect consequential damages, in particular loss of profit.

(3) The limitation of liability of paragraphs 1 and 2 shall also apply for the employees and agents of KPDM GmbH.

(4) Liability claims according to the Product Liability Law remain unaffected.

§ 10 Online Dispute Resolution

The prescribed dispute resolution procedure is not mandatory. We will resolve any dispute directly with you.

§ 11 Final Provisions

(1) The law of the Federal Republic of Germany is valid with the exception of the UN law of purchase. Agreements required by the state in which the customer usually resides remain intact.

(2) Should any provision of this contract be invalid or not comply with the legal requirements, the remaining provisions shall be valid. The invalid provision will be substituted by an agreement of the parties concerned which corresponds more closely to the economic sense and purpose of the invalid provision and has legal effect. The above rule holds by analogy in the case of omissions in the contract regulations.

Payment Methods