Right to cancel
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
You must notify us of your cancellation in writing or in another durable medium (firstname.lastname@example.org) to our contact address:
c/o CuBuSo B.V.
7554 TA Hengelo
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
When returning parcels, please include a copy of your delivery note so that your refund can be processed quickly and efficiently by our PCI certified payment provider, Wirecard AG.
Please be aware that if you wish to return only a part of the order delivered, any volume discounts initially awarded will no longer be valid and these shall therefore be deducted from the amount refunded.
To illustrate more clearly, here are two examples:
- If you ordered three containers with a total price of 104.70 GBP and send two of these products back, the retained product will be assumed to have a single container price of 49.90 GBP. This would correspond to a refund of 54.80 GBP.
- If you ordered three products with a total price of 104.70 GBP and send one of these products back, the two containers being kept will be valued at a price of 83.80 GBP (41.90 GBP per container). This would correspond to a refund of 20.90 GBP being granted.
Furthermore, we are unable to offer a general money-back guarantee. We regret that we cannot guarantee a refund if you are dissatisfied with the results from our products. Success rates of dietary supplements with amino acids vary from one person to the next, mainly depending on how well your body is already supplied with amino acids through your daily diet and how well your body is able to utilise them. As a supplier can never know how nutritious and healthy a customer's diet is when taking the capsules, a money-back guarantee can never be an indication of the credibility of a supplier.