Shipping and Delivery
As a special service to you, we deliver our products free of charge to the UK as well as to the countries in Europe listed below. All of our packages are sent via DHL registered post.
- Czech Republic
- Northern Ireland
- Spain (excl. Canaries)
- Spain (Canaries)
- The Netherlands
We deliver exclusively to the countries listed. We therefore regret that we are unable to carry out deliveries to customers who are located in other countries.
For deliveries to non-EU countries, VAT is not charged and therefore prices minus 6% VAT are applicable. However in such cases, the national customs duties will be charged in the recipient country. You are responsible for the payment of these customs duties. For deliveries to Switzerland, Swiss Post charge an additional service fee for the forwarding of customs duties.
Immediately after the order has successfully been placed, an electronic order confirmation is automatically sent to the e-mail address you provided. It contains all the important information concerning your order.
If you have not received this e-mail within one hour of ordering, please send us a message using our contact form.
Our products are shipped from our logistics centre:
c/o CuBuSo B.V.
7554 TA Hengelo
You will receive a DHL Germany Track and Trace number for your parcel in your confirmation of dispatch e-mail. This will enable you to check the status of your order online.
As a general rule, deliveries to our European destinations, including the UK, take between 3-5 weekdays.
If you have any questions or queries regarding your order, please contact our customer services department by using the following contact form.